Hoppinger & Social housing corporations

Hoppinger is your strategic IT partner for the long term. With our broad knowledge of digital transformation and value creation, we help organizations to map out their digital strategy. We not only give advice, but also realize the technology. Flexible and future-proof, as a structural reinforcement of your IT landscape and architecture. The rental platform we have built integrates seamlessly with existing systems within your organization. You can expand it further and further with new functionality, links or digital touchpoints with the end user. The platform grows with you. We have already been able to help these housing corporations with their digital innovation:

Housing corporations will have a number of well-known financial challenges on their agenda in the coming years, such as the addition of new homes, making existing homes more sustainable, promoting traffic flow and the affordability of homes. According to Koen Rozendaal, Digital Strategy Consultant at Hoppinger, digitization plays an important role in these issues but also in the provision of services to residents and home seekers. "Fortunately, there is more and more awareness for this and the need is recognized by a large part of the sector. Yet we still often hear the comment: 'you can't live in digitization'. At first perhaps a logical reasoning, but actually one that is fundamentally incorrect. Compare it to a hotelier who says: 'in hospitality you can't sleep'. Just as hospitality is an intrinsic part of the quality experience of a hotel, a fast and personal (digital) service is an intrinsic part of the experience of the home seeker or tenant. Moreover, a satisfied home seeker or tenant costs the internal organization less time, so that more time is left for, for example, the real estate and customized services."

Koen Rozendaal - Digital Strategy Consultant

The WrApp platform, as initially developed together with student housing provider the SSH, processes the entire process of housing digitally. The platform includes:
- Branded website with SharePoint as CMS;
- Registration and offer portal integrated into the website;
- 'My-environment' for tenants, on desktop and mobile;
- Notification system and message box in the my environment;
- Chatbot for quick answers to frequently asked questions;
- Housing distribution system linked to the DMS, ERP, CRM, accounting package and BI;
- Link with repair platform CED for service notifications and customer contact tool Trengo.
For the internal organization, the system automates the entire process around registrations, housing distribution, hospiting, contract formation, online payment and handling of communication. For the SSH, this involves virtually no manual action. Tenants and home seekers benefit from this efficiently arranged process and arrange everything clearly and clearly in one place.
The WrApp platform controls the entire process of housing distribution and rental mutation within one platform. Where other solutions often offer separate portals for home seekers and tenants, WrApp offers one seamless experience from registering to responding, being a tenant and ultimately cancelling the rent again. Tenants can arrange almost everything themselves via the tenant portal. The rental mutation process only requires a manual action by the internal organization for the income control.

Short Stay

The Short Stay module of the rental platform automates all processes and interactions around the distribution of Short Stay rental units. For the SSH, these are often international students or PhD candidates who stay in the Netherlands for 5 to 7 months and are eligible for short-term rent through the SSH. Educational institutions can reserve these units and make them available to their international students and staff as desired, so that they can respond to homes via the supply portal. With the same account, they can also arrange everything about living in the same environment as a tenant. The entire internal Short Stay process is 100% automated.

Campus control

Campus control is the automated annual check for student housing providers who use the campus clause. For student housing providers who make use of this clause, a lot of time is lost to the process of the annual check whether residents are still enrolled as students. Where this was previously carried out manually at the SSH by inquiring with the student and requesting documentation, a link via SURFconext replaces this labour-intensive process. SURFconext acts as an intermediary between the SSH and educational institutions and combines the required data without one of the parties having to view the data. With the push of a button, the module gives a green check mark if the data indicates that the tenant is still a student.
Together with housing corporation Triada and joint initiative The Circle, we developed an innovative concept to promote the flow of social housing: Tim the Wooncoach. This housing platform gets to know the home seeker better, maps out the needs and provides more active guidance in the search for a suitable home. With this we try to prevent 'skewed living', not only on a financial level but also in terms of the size of the house and the living environment. The goal: to set the moving chain in motion and to find suitable housing for everyone!

Digital Maturity Assessment
To determine the digital maturity of your housing corporation, we analyze the factors customer, proposition, organization, technology and partnerships. Naturally focused on the dynamics of the social rental sector.
Inspiration session
Together with the MT and the Supervisory Board, we organize a session in which we map out the possibilities for digital growth and innovation of your housing corporation based on inspiring examples from practice.
Design Sprint
In a Design Sprint we devise and validate the most valuable solution for your digital issue within 5 days. We start with an analysis and end with testing a prototype among your target group. After a working week you have all the information you need to come to a Go/No Go decision.

Lizzy Berendsen is interaction designer at Hoppinger and responsible for the user experience of the WrApp platform. According to Lizzy, it is precisely this user experience that makes WrApp so distinctive compared to other WRV systems in the market: "The platform is one seamless experience from registering to responding, being a tenant and ultimately cancelling the lease again. Other solutions often have separate portals for home seekers and for tenants. WrApp controls the entire process within one platform. All interactions with the system are carefully thought out so that everyone steps through the process in a pleasant way; whatever his or her journey looks like."

The starting points of the SSH were managing the expectations of the home seeker and as much self-service as possible. "That is why a lot of attention has been paid in the interaction design to clear information at every step in the process and keeping the home seeker informed. Users can arrange almost everything themselves. The result is a rental mutation process where only an action by an employee is required for the income control." Would you like to read more about what the platform has brought to the SSH and its tenants?

A new perspective on social housing: the tenant at the centre

Accelerating digital transformation in the housing market

You can live in digitization

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Living space distribution

Rental change

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Flow

Our services for housing corporations

Digital Maturity Assessment

Inspiration session

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Everything within one platform

In the media

CorporatieGids

CorporatieGids

Aedes Magazine

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