The platform we built for the SSH brings all processes together in one system, including:
- Completely new SharePoint website with renewed brand identity
- Registration and a portal giving access to available housing integrated in the website
- Introducing a virtual assistant to the students
- 'My portal' for tenants, on desktop and mobile
- Notification system and message box in the 'my portal'
- Chatbot for quick answers to frequently asked questions
For the internal organisation, the system automates the entire process of registration, housing allocation, hosting, contract formation, online payment and communication. Apart from the income check, there is no manual action for the SSH anymore. The platform is linked to other systems in the back office (everything fully in the cloud via Microsoft Azure):
- DMS (Sharepoint)
- ERP (Wocas)
- CRM (Business Central)
- Accounting Package
- Business Intelligence
We also made a link with the CED application for tenants to report repair requests. For example, students can submit their report via the My SSH portal without having to log in again. You can read more about this collaboration here. In addition, our sister company Hoppinger Business Solutions has optimised communication between service employees and tenants by adding a bulk mail extension to Business Central. We record all interactions and follow-up actions via Business Central, SharePoint and Teams. Would you like to read more about how, together with the SSH, we are continuously looking for more efficient and innovatively ways to work, based on the latest technology? View the full case here:
Ronald de Lange, I&A Manager at SSH, believes that the strength of housing associations lies in collaboration. The SSH, therefore, intends to open up the housing distribution platform to other (student) housing associations. Ronald de Lange: “We have developed a completely new customer experience based on inventory research of both students and employees. Other housing associations should also be able to benefit from this. Collaboration is essential to achieve synergy benefits within the industry and to make the customer experience even more optimal. This way, we can contribute to our social goals from an IT perspective.”
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