We respect the privacy of our customers, employees and all other persons whose personal data we process, such as website visitors. We therefore strive to handle that personal data with care in accordance with the applicable privacy rules and in particular the General Data Protection Regulation (GDPR).
By personal data we mean personal data within the meaning of Article 4 paragraph 1 of the GDPR. If we process personal data, this means, for example, that we:
- Clearly state for which purposes we process personal data;
- Process your personal data exclusively on the basis of the grounds mentioned in art. 6 GDPR, namely:
- legal obligation;
- obtained permission from you;
- legitimate interest.
- Limit the collection of personal data to only the personal data necessary for the purposes for which they are processed;
- Do not pass on your data to third parties, unless this is necessary to be able to provide the requested service or when we are legally obliged to do so;
- When we do share your data, make agreements with third parties to ensure, among other things, that it is not used for other purposes;
- Take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
- Actively work on data minimisation and remove data of applicants and, for example, prospects from our systems on a regular basis.
We process the following data:
- Contact details (name and address details, e-mail address and telephone number);
- Other personal data that you actively provide to us via, for example, messages.
We use your data for the following purposes:
- for the execution of our services;
- to improve our website and services; to comply with our legal obligations, for example because we have a tax processing obligation;
- to approach you for statistical research or a customer satisfaction survey or to send you our newsletter;
- to help you if you have any questions or complaints about our services.
There is no automated decision-making. We cannot provide the service to you if you do not want to provide us with the personal data that is necessary on the basis of contractual and/or legal purposes.
How long is your data stored?
We do not store your data longer than is necessary for the purposes for which your data is processed. When we no longer need your personal data in the context of our services, we will delete this data. A retention period of 7 years only applies if and insofar as we have to keep personal data for longer, such as to comply with our legal obligations and/or for the tax authorities.
The rights that belong to you
If your personal data is processed by us, you have the right:
- to view this personal data;
- change this personal data;
- to delete this personal data;
- correct this personal data;
- withdraw your consent to the processing of personal data;
- have the processing of your personal data restricted;
- object to the processing of your personal data;
- to invoke the right to portability (data portability).
The above requests can be submitted at any time by sending an email to [email protected]. We will then inform you as soon as possible, but no later than within 4 weeks, about the follow-up to the request. In order to be sure that we provide the relevant personal data to the correct person on the basis of your request, we may ask you to submit a copy of a valid passport, driving license or identity document with a protected passport photo and BSN number for verification. We only process requests that relate to your own personal data.
Transfer to non-EU countries
If and insofar as there is a transfer of data by us to certain countries outside the European Economic Area (EEA), these are countries where, according to the European Commission, the personal data is adequately protected. For the transfer of data to countries outside the EEA, we therefore comply with the legal frameworks with a level of protection equivalent to the EU legislation.
Submitting a complaint to the Dutch Data Protection Authority
If you have any concerns about the way in which we handle your personal data, including the way in which we have processed your personal data, you can report this to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:
Functional cookies are necessary to give you the best experience on our website. For example, we use functional cookies to read your browser settings and to display our website optimally on your screen. We do not need to ask for your permission to collect these cookies.
Which functional cookies are placed and how do they work?
With functional cookies, three sources place a cookie, which are all deleted after one session:
- A session on the website to allow the website to perform normally and temporarily store data. This cookie is called 'visited'.
- A cookie notification to investigate whether or not you have accepted cookies. This cookie is called 'hop_cookies'.
- Google Tag Manager, to manage tags on the website. This cookie is called 'gtm_'.
We place analytical cookies to analyse your visit to our website with Google Analytics and to optimise the website for you as a visitor. We do not need permission to collect these cookies, because they have little or no consequences for your privacy. You always remain anonymous. Also for Google, with which we have arranged a processing agreement.
Which analytical cookies are placed and how do they work?
In the case of analytical cookies, five sources place cookies, all of which are deleted after a certain time:
- Google Analytics, to inform us about the visit to our website. These cookies are deleted after fourteen months to two years. They are called: _ga,_gid, _gat, DV, HSID, SSID, APISID, SAPISID, SID, SIDCC, AID and ANID.
- Google Optimise, to provide insight into the user experience of the website by testing new functionalities. This cookie is stored for a maximum of two years. They are called: _gaexp, _gat.
- hotjar. This cookie provides insight into viewing and clicking behaviour. With this information we can optimise our website. This cookie is stored for a maximum of one year. They are called: _hjid, _hjIncludedInSample, _hjDonePolls.
- Hubspot, these are the essential cookies that do not require consent to provide insight into a visit to the website. They are kept for a maximum of 13 months. They are called: __hs_opt_out, __hs_do_not_track, hs-messages-is-open.
- Leadfeeder collects data about the use of our website, such as which pages were visited and how long you were on the website. Your IP address is collected to see from which company and from which location you visit our website. We do not collect IP addresses from private individuals. This cookie is stored for a maximum of 2 years. Its name is: _lfa.
Marketing and tracking cookies
We use marketing and tracking cookies for marketing purposes. If we have information that we find interesting for you, we can use these cookies to show relevant advertisements on, for example, Facebook, Instagram or LinkedIn. For example, it may concern a vacancy or interesting blog article. Of course we do need your permission for this.
Which marketing and tracking cookies are placed and how do they work?
In the case of marketing and tracking cookies, six sources place cookies, all of which are deleted after a certain time:
- Google Double Click places cookies that see which pages you view, so that we can show you advertisements that are relevant to you. We also see how often you see and click on it, and whether you have converted. These cookies are stored for a maximum of 2 years. They are called: id, _drt_, __gads, IDE, CONSENT, 1P_JAR, NID.
- Google Remarketing places cookies that allow us to see how you use our website. For example, we can provide personal recommendations on our website, in our newsletter and in emails with personal tips. These cookies are deleted after 90 days. They are called: _ga,_gid, _gat, _gac_.
- Google Signals, places cookies that allow us to anonymously see how our website is being used and whether an action is being taken. The behavior we see across usage on different devices, seeing general location, search history, YouTube history and data from sites that partner with Google. This allows us to show relevant ads based on your device. These cookies are kept for a maximum of 26 months.
- The LinkedIn pixel sees which pages you view. so can We show you relevant ads on LinkedIn. This pixel is stored for a maximum of 2 years. The pixel is called: lidc.
- The Facebook pixel sees which pages you view. This way we can show you relevant advertisements on Facebook. This pixel is stored for a maximum of 2 years. The pixel is called: _fbp.
- With the Hubspot cookie we recognise people who visit our website. This cookie is stored for a maximum of 13 months. The cookie is named: __hstc, hubspotutk,__hssc, __hssrc.
- Hubspot chatflow, to recognise the people who use our chat tool. If you leave the website and come back later, the history of your chat will be loaded with this cookie. This cookie is stored for a maximum of 13 months. The cookie is called: messagesUtk.
If you do not want websites to place cookies on your computer, you can adjust this in your browser settings. You can also easily delete cookies that have already been placed here. This does not mean that you will no longer see advertisements at all. You will still see advertisements on, for example, Facebook or in the Google display network, but they are no longer tailored to your interests and will be shown more often.
Contact details and privacy statement
If you would like to contact us with any questions or comments about this privacy statement, you can do so via the following contact details:
Chamber of Commerce number: 24300171
3024 EA Rotterdam
+31 (0) 10 - 22 10 190