Via a customer portal or self-service portal you give your customers easy access to their personal information in a protected digital space. They can manage that information themselves. You can also share knowledge, updates, quotes and more. This efficient communication provides you with cost benefits, but also a strong customer relationship. This applies to both B2C and B2B. Because whether your customers are companies, patients, students or insurance customers: a web portal makes your internal process easier to manage and creates a better experience for your users.
The advantages at a glance:
- Always and everywhere accessible, also via mobile and tablet
- User-friendly and fast
- Excellent data security
- Mutations are updated in real time in linked systems
- Time savings through business process automation
- High customer satisfaction
- Robust by using enterprise technology such as React, .NET Core and OData
- Innovation through insights from data
- Links with CRM and ERP systems such as SAP, Microsoft Business Central and Salesforce
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At Hoppinger, we shape change as a digital partner. We develop digital strategies and bring them to life with smart design, effective marketing and modern technology. This way we let your business grow and help your users move forward.